Effective date: July 2026

This Privacy Policy explains how Chefs Guild LLC, doing business as Rikyu Matcha Café (“Rikyu,” “we,” “us,” or “our”), collects, uses, and protects your information when you visit our café, use our website at rikyucafe.com, place an order, join our loyalty program, or communicate with us by phone or text message.

Information We Collect

We may collect: your name, mobile phone number, and email address (provided when you visit, place an order, join our loyalty program, contact us, or opt in to text messages); order and transaction details (payment card data is processed by our point-of-sale provider and is not stored by us); records of your calls, texts, and messages with us; and basic website usage information.

How We Use Your Information

We use your information to provide café services and prepare and confirm your orders; respond to your questions, feedback, and service requests; send customer-care text messages (follow-ups after a visit, pickup order confirmations, responses to inquiries, and invitations to leave a review) where you have opted in; operate our loyalty program and improve our service; and comply with legal obligations.

SMS / Text Messaging

If you opt in to receive text messages from Rikyu Matcha Café, we use your mobile number only to send the customer-care messages described in our SMS Terms & Conditions. You may opt out at any time by replying STOP, or reply HELP for assistance. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. SMS opt-in consent and your mobile phone number are not shared with any third parties.

How We Share Information

We do not sell your personal information. We share information only as needed to operate our business: with service providers that help us run the café (such as our point-of-sale/online-ordering provider and our telephone/messaging provider), who process information only on our behalf; and when required by law or to protect the rights, safety, or property of Rikyu, our customers, or others. SMS consent and mobile phone numbers collected for text messaging are not shared with third parties or affiliates for marketing or promotional purposes.

Data Retention & Security

We keep your information only as long as needed for the purposes described here or as required by law, and we use reasonable administrative and technical safeguards to protect it. No method of transmission or storage is completely secure.

Your Choices & Rights

You may ask us to access, update, or delete your personal information, and you may opt out of marketing or text messages at any time (reply STOP to texts). California residents may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know, delete, and opt out of the sale of personal information — and we do not sell personal information. To exercise any of these rights, contact us using the details below.

Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect their personal information.

Changes to This Policy

We may update this Privacy Policy from time to time. The “Effective date” above reflects the most recent version, and material changes will be posted on this page.

Rikyu Matcha Café (Chefs Guild LLC)

121 Lytton Avenue, Palo Alto, CA 94301

Email: info@rikyucafe.com · Phone: (650) 441-0720